Shipping policy
The estimated delivery time (EDT) is our best prediction for when your order will arrive based on two main factors:
Estimated fulfillment time + Estimated shipping time = Estimated delivery time
Most orders are fulfilled within 4–5 business days. We calculate this time based on our current order volume and how quickly our fulfillment centers are working. Once your order is fulfilled, you'll receive a shipping confirmation email with tracking info.
How we calculate shipping time
Shipping time depends on your customer’s location. We use past delivery data to your region to estimate how long shipping will take.
Shipping Time:
- Domestic orders: 5-10 business days.
- International orders: 1–20 business days.
For detailed timelines by product type and country, visit our Shipping page. You can also explore this article for more on our shipping methods and delivery speeds.
PO Box Deliveries
While possible, using a PO Box is not always ideal for larger items, as commercial carrierslike FedEx don't deliver to PO Boxes.
Why the delivery might take longer
While we aim to meet our estimated delivery time with every order, delays can still happen. Common reasons include:
- Problems with print or embroidery files that cause your order to be held and add to the fulfillment time.
- Temporary product stock issues.
- Shipping delays, like missed delivery attempts, bad weather, or carrier disruptions.
What to do if the order is late
If the EDT has passed, we recommend waiting an additional 5 business days, as occasional delays can occur.
Still no package? We’re here to help—email support@printful.com with your order number and select “I haven’t received my order yet” as the reason. Our team will review it and get back to you as soon as possible.
If you have any questions or need assistance, please don’t hesitate to contact our Support team at support@printful.com.